This is a story of small town eccentrics taking ill-advised steps on the internet. It’s The Crucible rewritten by the authors of boingboing.net. It’s going to be just about the longest rummaging entry ever, but stick with it.
It starts innocently enough, as these things do, with an eBay auction.
Our first character, who in the film of this story will be played by Billy Bob Thornton, sells some medical equipment on eBay to a volunteer fire brigade in Arizona. The head of the brigade goes under the handle “FemFireChief”.
(For the rest of this article, we’ll sidestep what it says about a country that doesn't provide a fire service for everyone who lives there, because it gets pretty weird pretty quickly.)
Billy Bob is puzzled about FemFireChief’s refusal to pay for the supplies until they have been delivered. This is pretty much the opposite of eBay policy. Caveat Emptor and all that.
He goes to the eBay forums to ask what other members think about this. After all, sales to a charity might deserve special treatment.
No way, say the chorus on the message boards. “Caveat Emptor” they cry, or would do if any of them knew any latin. “Buyer beware” they cry instead. They have no time for fancy-pants dead foreign languages in these parts.
In the style of message boards everywhere, there is also much discussion about the grammar and vocabulary used by “FemFireChief”. Among many accusations it is suggested that she isn’t really very clever and “she’s too arrogant to use spellcheck”. Other posters google her username and find that she posts on other messageboards and has something of a reputation for annoying people.
Then it gets weird.
“FemfireChief” weighs in. On reflection, she would probably consider this a mistake. In the same way that shaking a stick inside a beehive is a mistake.
“Hello everybody” she writes “if we may have a few minutes of your time please wed like ti thank you for all of your responses BUT...this Seller DID NOT explain the whole situation...and since he DID NOT then we will...”
“Things said on our About Me page is simply put there,not by me becuase i have nothing to do with the board for i am just the Chief,but by my board for Sellers that have SCREWED us before or Sellers that might INTEND to screw us.It is NOT meant for ALL Sellers for we have ran into some really GOOD Sellers...but the whole idea of this site is TRUST and once you lose TRUST,then things start failing and EVERYBODY loses out.”
After a couple of thousand words, she runs out of steam. I can’t admit that I understood much of it.
In response, the fabled “friendly eBay community” turns nasty.
They go crazy, attacking her post, her abilities as a firefighter, her grammar and diction, her eBay selling policies and the general crappiness of her webpage. A small breakaway crowd start hunting her across the internet, perhaps crossing that fine line from “concerned public citizen” to “bloodthirsty vigilante mob”. The message thread is now over 88 pages and several thousand messages long.
At this point, the allegations of the mob are worth documenting. I hope they’re true, because they paint a wonderful character.
Cut to rural Arizona, where we see “FemFireChief”, now identified as Donna, in her home town.
Donna isn’t really a Fire Chief. She’s a rich old woman who owns four antique fire trucks from the forties and drives around the area, often responding to emergency calls that real fire services have already responded to. She’s obsessed with fire and medical memorabilia and is well known to the local emergency services, who gently but firmly tell her not to come to any more fires.
A lazy casting director would at this point suggest Kathy Bates for the role of Donna, but I’d hope the script could get to Anjelica Huston or maybe even Rene Russo. She’s got to be mad, sure, but it’ll be a better film if she can charm the real fire officers.
I hope, in the film, there are lots of scene-setting shots of Donna bothering the locals, all dressed up in her vintage firefighter gear.
Meanwhile, on the internet, when the mob is hysterical, the local is global. A small town eccentric has become a threat to civilisation.
Ebayers start not one, but two “stop Donna” websites. She is dubbed in true tabloid tradiiton, the “fire liar”. Ebayers call up local agencies, emergency services and the press, they out her as a fake on firefighter websites and send detailed tips to CBS News.
On the internet, there’s no investigator more tenacious than a bored vendor of old IT spares. One writes:
“Just got off the phone with the Yavapai County Emergency Services. She is not registered with or recognized by any county. She has no formal training or resume. They were shocked to hear about the new equipment she has bought through eBay.”
The press, bless them, seem nonplussed. The editor of The Grand Canyon News writes to one member (dr_strangelove99), who posts her response on the message thread:
"Can I ask where you're from and why you have such a burning interest in what looks like petty squabbles over buying and selling on e-bay? I looked at the links you sent out of curiosity and don't see anything that rises to the level of misconduct or fraud. Being mistaken and less than articulate are not really the basis for stories against public officials."
What does this mean? According to Dr Strangelove, it means “the editor is a blithering idiot”.
Clearly. This story is bigger than Watergate.
Though I have to applaud the use of the word "blithering" as it hasn't been used in public since 1956.
It’s scary. Yes, FemFireChief seems eccentric and perhaps a danger to those she tries to rescue, on the off chance that you would see an old lady in 1940s fire truck and think that she was the official emergency response. But she seems well known to the local authorities and the press who seem happy to tolerate her.
But a small group of people, spread across the world, will stop at nothing to have this woman locked up and “exposed”.
It raises a wider point about relationships on the internet. Blogs are often credited with doing the hard work of print journalists who are either asleep at the wheel or too cosy with special interests. In this view of the world, the concerned amateur can step up and hold the world to account. The problem with this view is that the concerned amateur might have absolutely no perspective, nor sense of restraint. There’s nothing stopping them conducting an informal but forensic investigation about some small-town character and then making all sorts of unsubstantiated accusations, that people, myself included feel free to repeat.
As one reader emailed me : "This whole affair is, without any doubt, the most bizarre group situation I've ever seen arise on eBay in my seven years onsite. I can no longer tell who deserves the majority of my pity, or scorn, or laughter."
The only upside of this whole story is that it would make a great film, a bit like “Midnight in the garden of good and evil”, but on the internet.
Read the whole thread here.
(Thanks again to magbot for the great tip and the detailed research!)